As part of its commitment to serve its customers proactively, General Motors India today undertook a voluntary product recall for a limited range of its Chevrolet Cruze vehicle where some vehicles have experienced loss of ignition or engine stall at low vehicle speeds. The recall affects Chevrolet Cruze vehicles manufactured between model years 2009-11.
The inspection and recommended repairs or replacement are estimated to take no more than one hour and affected Chevrolet Cruze customers will be asked to take their vehicles to their nearest Chevrolet service dealership for inspection with a prior appointment.
“We are committed to putting our customers at the center of everything we do and providing safe, high-quality vehicles. If we foresee a potential issue, we ensure that it is corrected as soon as possible, as part of our complete commitment to customer satisfaction. This is a voluntary recall and, as far as we are aware, does not affect the safety of the vehicle but we want to make sure that our customers experience the right performance from their vehicles”, said Markus Sternberg, Vice President – Aftersales, General Motors India.
The company is working closely with its service network to make the entire inspection and correction exercise as smooth as possible with an option of pick up and drop to a residential address. Customers are also requested to contact their nearest Chevrolet dealership and schedule an appointment for vehicle inspection and correction. The affected vehicles will be repaired free of charge at all GMI service centers across the country.