J.D. Power Honors Highest-Ranked Performers in India Automotive Customer Satisfaction


J.D. Power recognized the highest-performing automotive companies in its 2015/ 2016 India customer satisfaction studies at an award ceremony held on March 21, 2016, in New Delhi.

Senior executives from automotive companies and leading media outlets attended the ceremony, where Gerrit Kuyntjes, vice president and general manager at J.D. Power, and Mohit Arora, executive director at J.D. Power presented the awards to the highest-performing automakers.

“The awards that these companies have received are a reflection of their impressive vision and excellent execution, as well as the considerable impact the hard work behind these achievements has on customer satisfaction,” said Kuyntjes. “These achievements are tremendous considering the many formidable challenges that confronted the India automotive market in 2015.”

J.D. Power benchmark studies evaluate products and services based on customer feedback regarding their experiences in order to help businesses make prudent decisions about implementing improvement initiatives. The research is conducted through an entirely independent process that is funded by J.D. Power, which is critical to the company’s unbiased position. Study results are based solely on the opinions of verified vehicle owners.

2015/2016 Syndicated Study Awards

2015 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

  • Highest Customer Satisfaction with Original Tires—JK Tyres

2015 India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI) Study

  •  Highest in Dealer Satisfaction with Automotive Manufacturers (two consecutive years)—Toyota

2015 India Vehicle Dependability Study

  • Most Dependable Compact Car—Maruti Suzuki Alto
  • Most Dependable Upper Compact Car—Honda Brio
  • Most Dependable Premium Compact Car—Volkswagen Polo
  • Most Dependable Entry Midsize Car—Toyota Etios
  • Most Dependable Midsize Car—Honda City
  • Most Dependable MUV/ MPV, in a tie—Maruti Suzuki Ertiga
  • Most Dependable MUV/ MPV, in a tie (eight consecutive years)—Toyota Innova
  • Most Dependable SUV—Mahindra Scorpio