Mumbai, August 5, 2020: Hyundai Motor India Ltd, India’s first smart mobility solutions provider and largest exporter since inception, today announced an overwhelming response to Industry First Transactional Chat Based Medium – Hyundai Service on WhatsApp with over 1.2 million customers. Launched in October 2019, Hyundai Service on WhatsApp was aimed to strengthen Hyundai’s 360° digital & contact-less service experience.
Commenting on the overwhelming response, Mr. Tarun Garg, Director (Sales, Service & Marketing), Hyundai Motor India Ltd. said, “Hyundai has always been at the forefront of widening its purview of services and providing a wholesome experience to our valued customers. The remarkable response to our Whatsapp Service with over 1.2million strong customer base is a testimony of Hyundai’s impeccable service support and we stand committed to provide ‘Peace of Mind’ to the evolving needs of the New Age Indians. I’m glad to inform that the continuous trust and support of our patrons for brand Hyundai has helped us rank No.1 in JD Power Customer Service Index for 3 years consecutively. We look forward to keep creating more and more Brilliant Moments in the lives of our customers and set new service-related benchmarks.”
Hyundai Service on WhatsApp is a communication platform which provides updates to customer during the entire vehicle service process. Prominent features like service reminders, service booking, in-service updates, invoice, online payment and feedback ensure a 360° Digital and contactless Service experience to customers. Additionally, customers can also chat directly with the trained agents to receive instant customized response.
With its strong network of over 1300 workshops PAN India, Hyundai has always been at theforefront in providing the best ownership experience to its customers through numerous initiativeslike Hyundai Care App, Wonder Warranty, Door Step Advantage and much more.
Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company (HMC). HMIL is India’s first smart mobility solutions provider and the number one car exporter since inception in India. It currently has 11 car models across segments SANTRO, GRAND i10, GRAND i10 NIOS, ELITE i20, AURA, VENUE, Spirited New VERNA, All New CRETA, ELANTRA, New 2020 TUCSON & KONA Electric. HMIL’s fully integrated state-of-the-art manufacturing plant near Chennai boasts of advanced production, quality and testing capabilities.
HMIL forms a critical part of HMC’s global export hub. It currently exports to around 88 countries across Africa, Middle East, Latin America, Australia and Asia Pacific. To support its growth and expansion plans, HMIL currently has 517 dealers and more than 1,330 service points across India. In its commitment to provide customers with cutting-edge global technology, Hyundai has a modern multi-million-dollar R&D facility in Hyderabad. The R&D centre endeavours to be a centre of excellence in automobile engineering.