Camp to commence from 11th November
- Free Service Check-ups across 527 dealerships and Tata Authorized Service Centres in India
- Discounts on Oil & Lubricants, Accessories, Batteries, Tata Motors Original Parts, Labour charges and other Value Added Services
- Attractive Exchange offers for Tata car owners
Tata Motors today announced the roll-out of the nationwide Mega Service Camp for its passenger vehicle customers. Through this free service camp, Tata Motors will offer a comprehensive 40-point vehicle health check-up, top wash and host of other service offers at attractive prices.
Scheduled to commence on November 11, 2016 and end on November 17, 2016, this service camp will be held across 527 dealerships across 281 locations in India. In addition, the company has also associated with over 20 suppliers to offer discounts on spare parts, accessories, lubricants and other services.
Commenting on the initiative, Mr. Dinesh Bhasin, Head – Customer Support, Passenger Vehicles Business Unit, Tata Motors said, “We recognise that sales and service play an important role in customer satisfaction. The Nationwide Mega Service Camp is an initiative which the company undertakes to ensure customers across the country can avail themselves of good value high skilled services. In the last five editions, we have serviced over 5.8 lakh cars. All these activities have resulted in the second highest score in the J D Power 2016 Syndicate Customer Service Index Study, which echoes our commitment to customer service. We want to be among the top three brands in the consumer’s consideration set in the passenger vehicle market and service plays a key role in building a brand. We will continue to offer best value to customers in terms of total cost ownership experience.”
In continuation to our commitment of providing best-in-class services, Tata Motors has syndicated with multiple suppliers to offer discount up to 10% on various value added services and genuine accessories. These will be accompanied with discounts of up to 20% on Tata Motors original parts and labor charges and other special offers of up to INR 1000 off on new batteries. Customers will also be benefitted with attractive insurance renewal offers and attractive discounts on Road Side Assistance policy.
Customers can call the toll free number 18002097979 to book appointments and avail these benefits.
Last year, the company rolled-out several new, industry leading service initiatives including the monsoon service and nationwide quarterly mega service camps. With new service programmes like Speed-O-Service and increased usage of technology like the Service App, V-Tabs and body-repair estimation tool- Audatex, the Company has strived to increase service levels and deliver vehicles within 90 minutes.
According to J D Power India 2016 Syndicate Customer Service Index Study, Tata Motors has improved across five factors such as service initiation, service advisor, service facility, vehicle pick up and service quality and it is among the most improved brand in in the industry. With an increase of formidable 39 points, from 2015, scoring a total of 888 and with a mere difference of only 13 points from being the front-runners, the company has consistently grown in this study since the last five years and has embarked on a transformation journey. This is a proof of consistently focused efforts towards customer service.
Tata Motors will continue to provide contemporary and enhanced customer experience in dealerships and will create more opportunities for customers to experience the best-in-class purchase and after-sales experience